Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

·        Service Department Operations

·        Customer Service

1)

Service Department Operations

·     Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.

·     Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency†skill.

·     Maintain productivity (time spent working on billable jobs) as close to 100% as possible.

·     Accept work assignments from Service Writer/Manager.

·     Request parts for the job as early as possible when needs become known.

·     Perform service, repair and customization work in accordance to factory specifications.

·     Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.

·     Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.

·     After job is finished ensure proper completion and filing of paperwork.

·     Keep work areas as clean as possible and assist others with maintaining shop cleanliness.

·     Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.

2)

Customer Service

·     Minimize come-backs and deal with them promptly and satisfactorily when they do occur.

·     Keep customers’ vehicle cleaner that when it was dropped of.

3)

Other Duties

·      As assigned.

·         Treat all employees and customers fairly, courteously, and with dignity.

·         Model superior customer service behavior for all interactions with customers and employees.

·         Be prompt and available for flexible scheduling.

·         Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.

·        Focus on quality.

·         Completion of a factory authorized training program such as MMI Service School or equivalent work experience

·         Current Motorcycle license.

·        Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within ____ days of hire. See list of required tools on page three.

·        The noise level in the work environment is usually loud.

·        Requires the use of both hands.

·        Frequently required to bend, stoop, crouch, reach, handle tools, and lift ____lb. of material.

·        Frequently requires the ability to balance and push a ____lb. motorcycle.

·        Frequently works near moving mechanical parts.

·        Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

·        Occasionally, exposed to exhaust fumes or other airborne particles. 

GENERAL TOOLS

3/8†Drive Socket Sets

Combination Wrenches

ELECTRICAL

3/8†to 3/4†6 & 12 point

1/8†to 1 1/2â€

Digital multi meter

Screwdriver Sets

    (shallow & deep)

19mm & 12 mm

10 amp scale

Flat #1, 2, 3, 4

3/8†to 9/16†6 & 12 point

300 ma scale

Phillips #1, 2, 3, 4

    (wobble socket)

Line Wrenches

Posi-Drive #1, 2, 3, 4

1/4â€, 5/16â€, 3/8â€, 7/8â€

Test Light

Angle Driver (for carb adjust)

Spark Plug Sockets

18mm & 13/16

Crescent Wrenches

Jumper Leads

Pliers Sets

4â€, 6â€, 8â€, 10â€, & 12â€

3 ea (14 Gauge W/30

Common

3/8†Drive Allen Sockets

amp clips 24†long)

Vice Grip

Straight & Ball Sockets

Allen Wrenches

Needle Nose

    (short & long)

1/16†to 7/16â€

Timing Light

Sidecut

3/16†to 3/8†Long 6mm

Channel Lock

Ball Peen Hammers

ENGINE

Hose Clamp Crimpers

Crows Foot Set

2,4,8,12,16, & 28 oz.

Piston Ring Compressor

Snap ring

3/8†to 1 1/8â€

Small to Large

Brass Hammer

Dial Calipers

   (Straight 45 & 98 degree)

Torx driver bit set

Up to & including # 40 & 45

Dead Blow Hammer Set

Micrometer Set

1/4†Ratchet Set

Torque Adapter Set

Plastic Tip Hammer Set

Small Hole Gauges

1/4†Extension Sets

3/8 to 3/4

2†to 6†Straight

Punch & Chisel Set

Telescoping Gauges

1†to 8†Wobble

1/2†Ratchet Set

Complete Set of Metal Files

Steel Rule

1/4†T-handle

1/2†Extension Sets

File Handles

2†to 12†Straight

Thread Files

6†Machinists Square

1/4†Air Ratchet

1†to 12†Wobble

Jewelers Files

CHASSIS

1/4†Drive Socket Sets

1/2†T-handle

Feeler Gauge

Wheel Bearing packer

1/4†to 1 1/2†6 & 12 point

Flat & Wire Type

    (shallow & deep)

1/2†Drive Socket Sets

Spoke Wrench

1/4†to 1 1/2†6 & 12 point

3/8†to 1 1/2†6 point shallow

MISC TOOLS

    (wobble socket)

Safety Glasses

Valve Core Tool

Hand Impact Driver & Bits

3/8†Ratchet Set

Drill Bits - All to 1/2â€

6†dial vernier

Air Impact Wrenches

Number, letter, fractional

3/8†Extension Sets

3/8† & 1/2

Plumb bob

2†to 12†Straight

Hacksaw With blades

1†to 12†Wobble

Torque Wrenches

Six 24†Bungi cords

3/8†to 288†lb.

3/8†or 1/2†Drill

3/8†T-Handle

3/8†to 75†lb.

Belt tension gauge

1/2†to 288†lb.

Pop Rivet Gun

     (HD35381)

3/8†Air Ratchet

Flashlight